Shipping Policy
Last updated: August 12, 2026
1. Order Processing
NEAM orders are generally processed within 1 to 3 business days following payment confirmation.
Once the order has been processed, it is handed over to the carrier for delivery.
Processing times may be longer during launch periods, promotions, or periods of high order volume.
2. Shipping Costs
Shipping costs are the responsibility of the customer for orders under $125.
Shipping is free for orders of $125 or more.
Applicable shipping fees are displayed before the order is finalized.
3. Delivery Times
Delivery times are estimates and may vary depending on the destination and carrier.
Delivery times generally begin after the order has been processed and shipped.
NEAM apparel cannot guarantee a specific delivery time once the package has been handed over to the carrier.
4. Order Tracking
When a tracking number is available, it may be provided to the customer by email or through the platform used to place the order.
5. Shipping Address
The customer is responsible for providing a complete and accurate shipping address.
Additional fees or delays may apply when an incorrect or incomplete address has been provided by the customer.
6. Delayed Packages
If your package appears to be delayed, please contact NEAM apparel at:
neamapparel@hotmail.com
We will take reasonable steps to attempt to locate the package.
7. Damaged Packages
If you receive a visibly damaged package, we recommend taking photographs of the package and the product and contacting us promptly.
8. Lost or Stolen Packages
If a package is marked as delivered but you have not received it, please contact NEAM apparel so that we can review the situation.
NEAM apparel will comply with the obligations provided under applicable laws regarding delivery and consumer rights.
9. Consumer Rights
This policy does not limit any rights or remedies provided under the Consumer Protection Act or any other applicable law.